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0204 529 2343 Call Us:

We are committed to protect your personal information and to respect your privacy.

  • We are transparent about the information that we collect and the way we use it.
  • We use your information only for the purposes as described in our Privacy Policy. These include proffering services as requested while cementing your association with us.
  • We use such information to understand you better and to come up with relevant offers for you.
  • Where you choose to stop receiving our marketing messages, we will immediately act on your request and stop sending them. However, we will continue to send important information pertaining to any product or service that you have booked with us and keep you abreast about any changes for your travel itinerary.
  • We have kept in place adequate measures for protecting your information and keeping it secure.
  • We respect your data protection rights and thereby we aim to give you complete control over your personal information.

You may access our complete terms for Data Protection Policy in the following paragraphs in order to understand how your personal information is used by us. Here we have explained in detail about the types of information that we collect, how we collect and use it, and with whom we may share this information.

What is meant by Personal Information?

Personal information refers to your details which identify you or used for identifying you. It may include your details like name and contact number, your purchase history and travel arrangements. It may further include information that indicates how you are using our website and mobile applications.

How we keep your personal information secure?

We take complete care for protecting your personal information that you share with us. So here are some points that you can remember to keep your information secure:

  • Always keep your booking reference confidential. While you book your travel arrangements with us, we will give you a booking reference. It appears on your e-mail confirmation and in ticket of every person in your party for whom you may have booked the tickets.
  • Someone having your booking reference may obtain access of your booking details through our system.
  • In case you are travelling with other members and do not want others to access your booking details, then you must opt for separate bookings for every member.
  • Always keep guard against any kind of Internet fraud and ‘phishing’. It is an internet fraud practice which refers to illegally gathering personal information through deception. Unsolicited e-mails may be sent to users, who, in turn, may be asked to enter or re-confirm bank details and passwords into a 'cloned' or illegal copy of a website.

What kind of personal information do we collect and retain?

While you avail our services, you will be required to share with us your personal details or the details of other members of your party for whom tickets are being booked. We collect the following types of personal information:

  • Information that you share with us to complete and manage your booking or for any service that you may request with us.
  • Your name, e-mail, contact details, address, date of birth, passport number, gender, account details and payment information.
  • In case you purchase tickets for someone else, then we might need your billing information but may communicate directly with the passenger about the flight information.
  • Booking details, travel itinerary, details of additional assistance as requested by you, and other travel-related details such as dietary requirements.
  • Information related to the services that you may have availed through us in the past.
  • Details for your earlier travel arrangements booked with us.
  • Information pertaining to online registration and other such interactions.

In order to personalize your information and enhance our website usage, we may collect some information related to your searches and the content that you may have viewed on our site. This is usually done using cookies and similar technologies. The information may pertain to internet banner advertisements and links appearing on the websites of our marketing partners.

We may use your previous information related to web usage which is stored within the cookie for personalizing your experience and understanding you as a customer.

When and why do we gather ‘sensitive personal details’?

  • When you ask for specific medical support like wheelchair or oxygen assistance.
  • Where you request specific medical assistance, such as oxygen or wheelchair assistance.
  • Where you seek clearance for flying with a medical condition or if you are pregnant for over 28 weeks.

Why do we use your personal information?

The main reasons for using your personal information include

  • For completing your travel arrangements and delivering the requested services. We will use your name, e-mail, permanent address, contact details, gender, date of birth, passport number, account details and payment information to process your booking.
  • For providing services tailored as per your requirements and to give you a more personalized experience.
  • For carrying out market research and analysis.
  • For sending you service communications and status updates. We may share with you information related to our products and services via e-mail or text message.
  • For improving our website, products and services.
  • For providing you with consignment services, we might need to disclose some of your details to the service providers associated with the service that make up your consignment. These service providers may be based outside the UK/EEA. Further, we may disclose some information to third parties in relation to credit card processing, customer help, or other services.
  • We may disclose your information if required by law, and where such request is made by a legal authority.
  • For administrative and management purposes, we may keep track of the way you and other customers access and use our website. This enables us to come up with innovative ways to improve your website experience.
  • You can choose to abstain from sharing some of the information that we request. However, this may result in some issues regarding completing your travel arrangements.

How long do we keep personal information?

We keep information of our users only till we need it for the required purpose of processing any booking. For example, if you book a travel arrangement with us, then we will keep your information pertaining to your booking to fulfil your request. Further, we will keep this information for a certain period to handle or respond to any queries, complaints or concerns related to your booking. We may also retain this information in order to improve your experience with us. We will actively review your details that we hold and delete it after some time. In some cases, we may anonymize it if there is no longer a business, legal or customer need for such information to be retained.

Who do we share your personal information with?

Your personal details could be shared with the partners/companies/alliances which we operate with. We share your information with them to let them assist us in rendering the requested services.

Access to your information and correction

You are entitled to request a copy of the information that we hold about you. This includes:

  1. Passenger or Agents name
  2. Passenger or Agents Phone and Fax numbers
  3. Passenger or Agents address
  4. Agents VAT and Affiliation numbers
  5. Passenger or Agents email address

In case you need a copy of some or all of such information, then you may request for the same in writing at the following address.

Airlines-Flight Ltd
167-169 Great Portland Street
5th Floor, London, England, W1W 5PF

(A small charge may be levied for this service.)

We need to ensure that your personal information is updated and correct. You may places a request with us for correcting or removing any information that you think is wrong. You may get in touch with us if you want to rectify any information already shared with us. We will need a maximum of 21 days to correct such errors.

How may we help you?

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